Socialise With Us! Stay up to date with us on social networks.

A Couple Of Salesforce Training Tips

Salesforce is one of the most appreciated business management software systems. Used by many teams and organizations, this system is relatively easy to understand, so users can learn it quickly. However, it is important that beginners start with the basics in order to be able to build a solid foundation for their further understanding of the Salesforce functions and capabilities. This is actually the best tip for someone who wishes to offer their sales team the most efficient Salesforce training. Split the information in small chunks and have your people actively use the tools in order to allow the knowledge become fixed in their brain.

iBusiness Blog - biz 3559

Where Salesforce Training Brings Results

You should pay attention to teaching your people how to maintain the accuracy of the information. Duplicate entries are quite common in any system based on databases. This doesn’t mean you should ignore such duplicates, as they are going to inflate your system in an artificial way and make you believe you have more customers and leads than you really do. This is why you have to teach your sales teams to perform regular check ups and to merge all duplicate entries they detect. This is how they can always have access to complete and updated information.

Reporting is another chapter that needs special attention. You should teach your employees how to generate and analyze reports, so that you can see whether you can achieve your goals or you should take corrective measures in order to set your business on the right track. Salesforce users should be able to generate various types of reports without having to read the documentation over and over again. Imagine you are in a business meeting with a potential partner and you need such reports quickly. You wouldn’t like to make your partner wait for hours before showing him the data. This is why your employees need to receive Salesforce training in managing the reporting module of the system.

Last but not least, it might be useful to test your employees by the end of each training module. If they know they are going to be tested, they might pay more attention to the trainer and to their homework. In addition, make sure you allow enough room for questions and answers during your training sessions. Questions are very good for sorting out all potential issues.

What Employee Training Needs To Have

A good Salesforce training program should include both theory and practice. Beginners are going to find it easy to learn how to use the software. However, if they don’t practice, they are going to forget most part of this information. This is why exercises are very important. Any good trainer will tell you the same thing. Besides, by actually using the software, your employees can discover new functions and faster ways of doing things. Allowing them enough time to practice is going to bring you benefits, as the productivity of your people will increase. They will be able to work faster, thus freeing up valuable time that can be invested into strengthening the relationships with your best customers.

Add a Comment