Ramp Up Customer Support With High-Tech Integration: 10 Softwares that Your Business Needs In 2019

Ramp Up Customer Support With High-Tech Integration: 10 Softwares that Your Business Needs In 2019

Thanks to the digital era we’ve entered, doing business is so much easier in every imaginable aspect. With all the high-tech software that’s out there these days, you may even get overwhelmed with all the options. In other words; if you’ve encountered a problem you’d like to solve, chances are that someone has already developed a software solution for it. In no particular order of significance, here are a couple of suggestions:

  1. Zendesk

If you’re doing any kind of business online, you’ve probably heard of Zendesk. In essence, more than 40,000 companies are using it right now, which includes some of the biggest names in the industry. Thanks to its diverse functionality, handling tickets, and customer support have never been easier. Even if you’re getting thousands upon thousands of tickets day in and day out, Zendesk can take it. Its flexibility, plus the fact that it allows for numerous support channels (social media, email, web, chat, and so forth) makes this an obvious choice for all your customer supports needs.

  1. Todo.vu

How are you going to deal with the needs of your clients if you can’t even see clearly in terms of workload that’s still on the table? With Todo.vu, your organizational issues will no longer hold back your productivity. This holds true for small agencies, freelancers, and corporations alike; after all, this is a tool for getting things done, allowing you to be more responsive when handling customer issues. With its intuitive interface, built-in billing features, and real-time updates, what’s not to love?

  1. Aluvii Trampoline Park Software

Escape rooms and trampoline park operators have all heard about the Aluvii Trampoline Park Software, there’s hardly an exception these days. One of the best things about it is that it allows the customers to start having fun immediately upon arriving, without having to pester them with annoying paperwork first. Since it’s easy to use and saves plenty of time, this one is a no-brainer. It’s of great use to those who consider themselves environmentally aware too, since you won’t be needing to print out an immense amount of paper by going digital.

  1. TeamSupport

This customer support solution was designed to cater to the needs of B2B clients. One of its noticeable characteristics is its visual appeal; even complete beginners will quickly be able to find their way around the menu. Thanks to its smart design, it’s easy to integrate it with CRM and email service providers. By using TeamSupport, you’ll be able to stay in touch with your agents at all times, effectively servicing your clients in the process. It also includes a handy search feature that allows you to dig up any conversation you need to take a look at.

  1. TouchBistro

Restaurant, coffee shop, and bar owners are well aware of TouchBistro and its diverse functionality. It’s cloud-hosted and runs on your iOS-powered smartphone – who would say no? This piece of software allows you to swiftly and efficiently manage and accept orders across tables and manage the entire floor from one central terminal. In essence, it allows you to streamline your tasks to achieve the maximum possible efficiency.

  1. StudioCloud

This business software has become famous for its reliability and a wide range of features. From one simple menu, it’s possible to manage all of your clients with a couple of clicks, so you always know what’s going on, who needs your attention, and which tasks you’ve already taken care of. Also, it allows you to create and send professionally-looking invoices. Do you need automated reminders of the upcoming tasks and deadlines? No problem, StudioCloud has got you covered. Also, by using it, you can offer your customers the option of signing a contract online, effectively making their lives much easier.

  1. Odoo

Odoo has gained a reputation for being a swiss knife for all your business needs. CRM? Check. Accounting? You got it. Inventory handling? Absolutely. It also lets you manage your projects with relative ease in a manner that is both coherent and structured. Its wide range of software integrations allows for high-end connectivity and complete business automation of everything you require. No matter what area of your business you’d like to manage, it can all be done with one simple glance at the dashboard.

  1. Samanage

Need an IT support desk that’s built for efficiency? Samanage is the name of the app you need. It’s designed to have a very practical user interface that doesn’t have a steep learning curve at all. It allows you to track response time, set custom alerts, etc. You can monitor everything that’s going on by looking at graphs of various sorts. It’s suitable for small businesses and large corporations alike since it can handle a practically unlimited amount of workload.

  1. Event Avenue

Any kind of event organizers are bound to fall in love with this one. Without any hassle, you can set up an online registration and payment form, so the attendants can settle their dues without any issues whatsoever. Better yet, you can control and manage the data, which comes quite in handy when making plans and estimates. Moreover, you can integrate it with social media, which is another big plus. Do you need a full report to indicate who’s coming? Event Avenue has got you covered in this regard as well.

  1. Freshservice

Want to deliver IT solutions in the cloud? Then Freshservice should be exactly what you’re looking for. Bear in mind that it doesn’t require any training whatsoever, and even the non-IT crowd will find it incredibly simple to use. Routing all your phone, email, web form, and in person queries through a single platform makes it all incredibly efficient to manage. Also, custom ticketing functionality is supported. Plus, there’s the mobile app, so you can use it no matter where you are.


With the help of these modern software solutions, doing business in 2019 and beyond should be nothing but a breeze, no matter the vertical. In the end, automating whatever makes sense is a great step towards productivity, so you’ll be able to spend your time doing things that really matter for getting your business to a whole new level.

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